Hacking AI customer service agents

(intigriti.com)

33 points | by snikolaev an hour ago ago

4 comments

  • sandeepkd an hour ago

    Thought it might be interesting, turns out its AI generated incoherent content. Talks about bypassing MFA without any evidence of being able to do it.

    • coldfloor 17 minutes ago

      If fake screenshots, repetitious turbo-verbosity that turns every paragraph into a brain-breaking dadaist poem, and superfluous jargon-dropping doesn't convince you, what will?!

    • pivot_root 36 minutes ago

      I thought the same thing - especially with those screenshots. Inti De Ceukelaire did present at Speakers and was part of Bug Bounty Village. If he was paid 50k as claimed, I imagine he demonstrated these techniques as described. The decision to present them in such a generic way, rather than obfuscate the actual testing is an interesting choice.

  • sajithdilshan 25 minutes ago

    Reminds me of the time people did sql injection on old php sites.

    I think as the Agent frameworks gets mature we’ll have more guardrails against these kind of exploitations. Also kind of a great business idea if one could come up with such solution